Discover Jafee James's Journey

IT Officer

Hadi Express Exchange, Dubai, UAE (Jan 2024 – Present)

• Manage and maintain IT infrastructure, servers, networks, and security systems.

• Troubleshoot hardware, software, and network issues to ensure smooth business operations.

• Implement data backup and disaster recovery solutions to prevent data loss.

• Ensure compliance with IT security policies, audits, and industry regulations.

• Coordinate with vendors for IT procurement and system upgrades.

• Provide technical support and IT training to employees on new technologies.

Front Line Associate

Hadi Express Exchange, Dubai, UAE (Apr 2021 – Jan 2024)

• Provided customer service and technical support for remittance and currency exchange services.

• Assisted in WPS transactions, AML compliance, and financial system troubleshooting.

• Managed customer inquiries and resolved technical issues related to online transactions.

Customer Service Associate

Cogent E Services, Bangalore, India (Dec 2018 – Jan 2021)

• Delivered customer support via phone, email, and chat for IT-related services.

• Diagnosed and resolved basic hardware/software issues for clients.

• Maintained service quality by troubleshooting and escalating complex issues.